Wheel Repair Centre




Terms and Conditions

All prices shown on our price guide and website are Starting From prices.

All vehicles must be covered by the owners own insurance when left on our premises. We accept no responsibility for goods left in the vehicle, or for damage, or mechanical failure.

Locking wheel nut keys and OEM toolkits must be provided. Any costs incurred due to these not being available will be charged to the customer.

All wheels are refurbished to the highest standards possible, however we cannot be held responsible for unforeseen problems such as poor casting, pitting from excessive corrosion, or previous repairs. Heavily damaged wheels will incur an extra charge and flaws may show in the finish. Some finishes show blemishes more readily than others. We will always endeavour to contact the customer before carrying out any extra work, however work carried out must be paid for, even if you decide not to complete the work.

While we endeavour to meet the estimated times scales, work can sometimes take longer than anticipated. We are sure you would rather the work was done right than done quickly. We cannot be held responsible for any expenses incurred by the customer if we do not complete the job on time.

All wheels refitted to vehicles are torqued to 115lb/ft however it is recommended that you check all wheel nuts after about 50 miles, and again at regular intervals. You should also check the correct torque for your vehicle, and correct accordingly.

Wheels will not be released until payment has been received. Wheels not collected after 1 month will be sold to recoup costs, unless prior arrangements have been made.

We accept all major credit and debit cards. Credit cards are subject to a surcharge. We no longer accept cheques.

Account Customers

Accounts are only offered to trade customers. A New Customer Account form must be completed, and once references have been taken an account can be set up. All accounts are strictly 30 days Net. We reserve the right to charge interest at 8% above the Bank of England Base Rate on any accounts not settled within 30 days. By requesting an account you agree to our terms and conditions.

Split Rims

Spit rims are the most time consuming wheels to refurbish, and there are so many options that it is difficult to cover everything. In addition to the general T&C’s and Warranties please note the following:
  • Bolts are only guaranteed if new bolts are purchased from us.
  • Three piece wheels are sealed, however occasionally leaks can occur. We will re seal any wheels showing signs of leaking. However, if the leaking is found to be caused by something other than the work done by us you will be charged.
Occasionally we are asked to paint split rims are a one piece wheel. While we can do this you will be unable to split the rims until the paint has been removed. This can only be done to 2 piece wheels, not 3 piece wheels.

Some wheels have decorative bolts in, rather than being true split rims. Until we see the wheels we cannot tell. Bolts on these wheels can be metal, but can sometimes be plastic. If they are plastic we sometimes have to drill them out to refurbish the wheels. We are able to get replacements, but this is at an extra charge.

Diamond Cut

Many cars are fitted with wheels with a Diamond Cut finish. We are one of the few companies in this country that can reproduce this finish. The process for this finish takes longer than the standard finish, which is why it is more expensive. It is possible to refurbish wheels that have been Diamond Cut just by painting them, but the finish is not the same.

The Diamond Cutting process involved using a lathe to take off the paint, and a small amount of the alloy from the face. They cannot be continually refurbished as too much alloy would eventually be removed. We advise you if we think too much has been removed for another refurbishment. If after your refurb a wheel is damaged, for example in transit, or with tyre fitting, and the wheel cannot be Diamond Cut again the wheels may have to be painted. We cannot be held responsible for accidental damage.

Wheels that have a buckle cannot be Diamond Cut. The wheel must run close to true to be able to machine it. If we cannot Diamond cut a wheel we will inform you, and suggest all 4 are painted instead.

For some of the common wheels we can do a swap out service. However we will always check that the wheels you are swapping out do not have any damage before we will complete the swap. We reserve the right to refuse a swap if the wheel is not suitable.

Small scuffs on Diamond Cut wheels cannot be repaired easily like they can on painted wheels. To be able to repair it properly the entire wheel needs to be refurbished.

Tyres

It is the customers responsibility to ensure tyres are road legal, however we will not refit tyres we believe to be illegal, or if the tyre is damaged and unsafe.

Punctures can be repaired, at the owners own risk.

When fitting tyres new plastic valves are always fitted. We have a few metal valves in stock. If you require your old valves refitted we can do this, but it is done at your own risk, and we take no responsibility for leaks or problems caused by the refitting of old valves.

Welding & Straightening

All welding & Straightening work is undertaken at the owners own risk. While we will not do any repairs that we believe to be unsafe, the responsibility is ultimately that of the customer.

While every care is taken while straightening, a crack can often occur during the process. If this happens you will also be charged for a weld repair.

Guarantee

Painted finish (Full Refurb)

Our Painted finish is guaranteed against paint defects for 12 months. This does not include damage caused by kerbing of the wheels, stone chips and knock on weights. Corrosive cleaners can also cause damage that will not be repaired under warranty. See our wheel care section for more advice.

Smart Repairs

Our Smart Repairs are guaranteed against paint defects for 3 months. This does not include damage caused by kerbing of the wheels, stone chips and knock on weights. Corrosive cleaners can also cause damage that will not be repaired under warranty. See our wheel care section for more advice. You are advised not to jet wash wheels that have had smart repairs done as some of the more powerful jet washes can remove the paint.

Diamond Cut finish

We offer a limited warranty on Diamond Cut wheels. The finish is not as hard wearing as painted, as you are lacquering a bare alloy finish.

  • If within 6 months of the refurbishment being completed a defect occurs (that is not caused by kerbing of the wheels, stone chips, knock on weights, corrosive cleaners or jet washes) we will offer to paint the wheels at half price, and extend the warranty to 12 months from the date of the original refurbishment.

Polished finish

No guarantee is given with any open polished finish. It is down to you to maintain the finish and to polish the item regularly.

Shipping

We use FedEx to ship all items. This shipping does not include insurance. If you require insurance then you will need to make arrangements for your own courier and insurance. We accept no responsibility for the transportation of wheels.

Wheel Care

Check your tyre pressure regularly. Tyres with incorrect pressure will wear unevenly and will mean you need to replace your tyres earlier.

Check what torque your wheels bolts should be and check that it correct. Check regularly.

Clean you wheels regularly with warm soapy water. Corrosive cleaners can damage the lacquer and dull down the finish.

Do not allow tyre fitters to use knock on weights (weights on the face of the wheel) as this will damage the paint finish and cause corrosion. Remember we are also able to supply and fit tyres and we WILL take care of your wheels.

© 2008 Wheel Repair Centre Ltd